284: The Hidden Costs of Employment 

284: The Hidden Costs of Employment   

Joining me is Jessica Harling, founder of Behind the Design. Jessica is a seasoned expert in employee and process development, specializing in recruitment, training, and change management for design organizations. Her work helps businesses streamline costs, increase productivity, and develop high-performing teams.​ In this episode, we'll discuss practical business strategies for interior designers for effective hiring, onboarding, and retention to ensure your team thrives.​ Enjoy the conversation!

Topics Mentioned:

  • Employment

  • Strategy

  • Accountability

  • Employee Training

Listen to the Episode

Key Thoughts: 

  • Fears are normal. How we analyze them and deal with them is determinate based on the strategy that we have for our business.  Michele Williams

  • You still need, as the manager, the owner, to be able to either prepare or have an oversight over that plan and not just delegate or dump it to another person and not know what they are covering.  Jessca Harling 

  • We're not executing with success. We're executing within the moments of the day, and what feels good today, but today's feel good might not line up with tomorrow's plan and goal.  Michele Williams 

  • Look at the strategy of the process, the finances and things like that before you make a reactive decision to jump and add someone on.  Jessica Harling 

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References and Resources:


Click here to read the transcript for this episode.

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285: The Top 5 Profit Drains in Your Interior Design Business 

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283: Implementing Profit First with Success