032: Taking Responsibility Makes You Profitable
with SUSAN WOODCOCK
Susan Woodcock owns Home Dec Gal, a how-to sewing resource and custom workroom in Western North Carolina, and is a Bluprint (formerly Craftsy) instructor and international speaker. Susan’s publishing credits include Singer® Sewing Custom Curtains, Shades and Top Treatments. Together with her husband, Rodger Walker, Susan co-produces the Custom Workroom Conference, an annual educational event and trade show. In 2017, Susan and Rodger founded Custom Workroom Technical Center or “Workroom Tech”, a hands-on training facility dedicated to the workroom industry. She credits her mother with teaching her to sew and inspiring her career of creativity.
Listen to the Episode
Thoughts from Susan:
It’s not just about focusing on the numbers. It’s about having a well-rounded business.
There are times when the customer is at fault, but we need to take responsibility as well.
Stick to your core values.
Do not let anyone compromise your core values.
How you handle problems in your business can make or break your business.
Stand up for yourself.
Have confidence in yourself and your business.
You want to be authentic and genuine with your brand and core values.
If you make your customer happy, it will come back to you.
Facebook: Workroom Tech